Refund policy

RETURN & REFUND POLICY Sassy Stitch

Last updated: 12 November 2025

Because every item is made-to-order specifically for you, all sales are final.

We do not accept:

• Returns

• Exchanges

• Refunds

• Cancellations

• Order changes

Please double-check your order details before placing your order.

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Replacement Policy

We ONLY replace items that arrive:

• Damaged

• Defective

• Incorrect

• Misprinted

To qualify for a replacement:

You must email us within 7 days of delivery with:

1. Your order number

2. Photos of the item

3. A description of the issue

If approved, a replacement will be produced and shipped at no additional cost.

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Non-Replacement Situations

We cannot replace items due to:

• Wrong size ordered

• Incorrect personalization submitted by customer

• Color differences due to screen settings

• Shipping delays caused by USPS/UPS

• Customer changing their mind

• Customer providing incorrect shipping address